Being responsible in our business dealings and with stakeholders

At Attijariwafa bank, being responsible and acting ethically entails responding to customers’ needs, while preserving the interests of all our stakeholders in compliance with principles of business ethics and mitigating the risks inherent in our business.

Talal EL BELLAJ

Deputy Chief Executive Officer, Group Global Risk Management

Respecting the environment and combating climate change

The Group is committed to minimising the impact on the environment from its business activities and to combating climate change. Its environmental policy aims to reduce the environmental footprint generated by the Group’s own activities and the environmental impact from customer activity. The Group is also doing its utmost to accelerate the transition towards a low-carbon and less polluting economy, by funding renewable energy, energy efficiency and sustainable mobility projects.

+ 4,7

billion of funding for renewable energy projects in 2017

- 33 %

year-on-year decline in the Bank’s paper consumption in Morocco in 2017

innovation
ferme_eolienne
A wind farm in Egypt

The Group, through its Attijari International Bank subsidiary, gave an undertaking to provide a bridging loan in relation to a capital injection by Orascom Construction to carry out the Gulf of Suez Wind project in Gabal El Zeit in Egypt. This project consists of developing, building and operating a 262.5 MW wind farm at a cost of USD 420 million.

transition_energetique
Supporting households’ energy transition

The Group has developed a number of solutions for corporate as well as retail customers to facilitate their energy transition. Wafasalaf has continued to market Salaf Ecolo, a loan for customers who would like to purchase solar water heaters or hybrid or electric cars.

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The new « Effinergie & Sustainable Development » label

In order to provide recognition to start-ups that are serious about sustainable development, Attijariwafa bank has created the ‘Effinergie & Sustainable Development’ label. This label is awarded to African companies that are part of a process of ecological transition, energy efficiency and sustainable development.

sensibilisation_environnement
Raising awareness about environmental protection

In 2017, a fun and informative awareness campaign was launched for employees. Awareness posters were displayed at Wafasalaf’s premises and employees and visitors were asked about best practices in lighting, air conditioning, paper, computers and water usage. 

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Reduce the Group's environmental footprint

In 2017, the new regional headquarters Rabat Souissi was involved in this process, through the construction of a building incorporating the main criteria of sustainable development - sustainability of the building, control of environmental impact and ease of maintenance.

Anticipating and steering risk

Attijariwafa bank group. has a responsibility to serving its customers by mitigating risk. The Group’s approach to risk management complies fully with industry and regulatory standards and is underpinned by sophisticated systems for enhanced performance. In 2017, the Group reviewed and updated its entire set of procedures while ensuring that regulatory requirements were incorporated within its risk management system as well as adopting a process-oriented approach.

AWB innovations 2017
‘Risk Transformation’ initiative – modernity and performance

2017 saw the launch of the ‘Risk Transformation’ initiative, which aims to provide the Group with a more structured risk appetite framework shared by all stakeholders. This risk appetite framework, which lies at the very center of the Group’s strategy, ensures that the goals of business development, financial performance and risk management and control are fully aligned. It also aims to optimise the risk-return trade-off and use of capital in a context of growing regulatory constraints.

New rating models for the Bank and subsidiaries

In 2017, the Group rolled out new rating models for SMEs and Large Enterprises. These models leverage feedback from risk managers and robust statistical tests. The models are practical and easy-to-use and enable advanced simulations to be carried out as part of Basel II and IFRS9 projects.

Debt recovery management automated

After conducting a feasibility study, a non-performing loan recovery management software solution (IMX) was chosen to meet a variety of end-to-end management needs and comply with regulatory requirements. This software solution will enable the Bank to monitor loans from the time of default until final recovery, encompassing management of the amicable settlement phase, automated management of legal proceedings and enforcement of guarantees.

Risk Data Warehouse extended to retail banking customers

The Risk Data Warehouse’s remit was extended last year as far as data content was concerned. Until now, the focus has been entirely on corporate data, but this been extended to include retail banking customers. The Data Warehouse provides a centralised view of the Bank’s portfolio and monitors certain risk areas accurately.

Being exemplary in our business dealings

Attijariwafa bank Group is committed to applying a socially-responsible approach to every stakeholder with whom it interacts. This interaction is underpinned by the utmost respect for ethical rules, especially when it comes to the Group’s business practices and purchasing policy.

71 %

of suppliers in Morocco are satisfied with their partnership with the Group

11

the Bank’s average payment period to suppliers was in 2017

78 %

Small businesses accounted forof Attijariwafa bank’s suppliers in 2017

AWB innovations 2017
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Protecting sensitive and confidential information

The Code specifies security measures for preventing the unauthorised dissemination of confidential information. In addition, a confidentiality charter relating to internal data describes the circumstances in which internal data must be handled by the users in question.

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A formal charter for purchasing responsibly

In order to bolster the purchasing policy’s guiding principles, a formal Responsible Purchasing Charter was introduced in 2017 which includes new undertakings such as preventing dependency and respecting payment periods to suppliers. Suppliers will be informed of this Charter in 2018.

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First ever supplier satisfaction evaluation survey in Morocco

In 2017, the Bank conducted a satisfaction survey of its suppliers and service providers so as to identify their perception and level of satisfaction as well as the quality of the relationship that the Bank has with its service providers. The results of the survey showed that 87% of those surveyed were satisfied overall with the partnership with Attijariwafa bank (74% were very satisfied).

Transforming HR for every employee

Attijariwafa bank Group aspires to become the country’s leading relationship-bank bank, enjoying a close relationship with each of its stakeholders. This aim underpins its Human Resources policy, which closely links the human aspect to corporate strategy and corporate culture to performance, for its customers’ benefit. A number of major HR transformation projects were initiated in 2017, in line with the Bank’s « Energies 2020 » development plan, aimed at tackling the challenges faced by the various business lines and the changing operating environment.

66 %

Nearly of the Bank’s employees in Morocco are under 35 years old in 2017

40 %

Women accounted for of the Group’s managerial staff in 2017

132,006

In 2017, the e-learning platform saw connections

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strategie_rh
Rising to the transformation challenge

Significant progress was made in 2017 regarding to two complementary cornerstone projects, Strategic Workforce Planning (GPEC) and Performance Management. At the end of 2017, a new target-setting model for employees was finalised and will be introduced in 2018.

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A preference for recruiting recently-qualified graduates

Attijariwafa bank recruited 813 recently-qualified graduates in 2017 to help it to fulfil its growth aspirations. At the same time, in support of higher education in Morocco and in particular public education and its sectors of excellence, the bank welcomed 1,203 trainees, including 208 end-of-study projects and 975 observation / discovery internships in 2017.

egalite_egalite_femme
Promoting gender equality

Attijariwafa bank advocates an equal opportunities policy as far as recruitment is concerned to ensure an appropriate gender balance across the workforce. As a result, 44% of the employees recruited by the Bank in 2017 were women versus 37% in 2016. The Group has also made a priority of promoting women to positions of responsibility. Women accounted for 40.9% of the Group’s workforce and 39.9% of its managerial staff in 2017.

e-Learning

In addition to the business training courses provided by the Attijariwafa bank Academy and the managerial and behavioral training programs deployed within the framework of structuring cycles, the group has launched a new e-learning system aimed at providing an innovative solution, adapted to the specificities of the bank and changes in expectations. In 2017, the e-learning platform saw 132,006 connections. 

Engaging with local communities and with civil society

The Group is not only committed to serving its customers on a daily basis but, over and above its business activities, supporting causes that are in the public interest. These include art and culture, education, entrepreneurship, public debate, intellectual initiative and solidarity-based causes. The Group is able to express one of its core values – commitment – through a variety of initiatives in which the Group’s employees are involved. In 2017, the Group consistently contributed, on a daily basis, to generating value through its business entities and subsidiaries as well as through its Foundation.

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Supporting the arts scene in Morocco and Africa

In 2017, Attijariwafa bank Group sponsored Morocco’s major musical events including the Fez Festival of World Sacred Music, the Rabat Mawazine Festival, the Timitar Festival, Signs and Culture of Agadir, the Casablanca Boulevard Festival, the Africa Laughter Festival, and many others besides.

donner_lenvie_dentreprendre
Instilling an entrepreneurial flair in youngsters

Supporting entrepreneurship is strategically important for Attijariwafa bank. Attijariwafa bank Group is a founder member of INJAZ Al Maghrib, a charitable organisation whose mission is to promote entrepreneurship among youngsters. The Group has provided financial and skills-based sponsorship since the Association was first established. In addition to the Bank, a number of other Group subsidiaries are involved in this initiative, including Wafacash, Wafasalaf and Group Corporate and Investment Banking

initiatives_solidaires
Supporting solidarity-based initiatives in those countries in which the Group has operations

Attijariwafa bank Group provides assistance to those in need, women facing hardship, sick persons and those with reduced mobility. It also promotes social integration and health-related initiatives in Morocco and other African countries.

The Attijariwafa bank Foundation : strongly committed to local communities

The Foundation strives to bring about sustainable changes that have a positive impact on society through strong long-standing partnerships with members of civil society, which help it fulfil its ambitions.

It strives to promote education and entrepreneurship, art and culture, public debate and intellectual initiative as well as supporting solidarity-based high-impact organisations.

The strategic pillars of Attijariwafa bank

Customer Experience
Customer Experience
Innovation
Innovation
Africa’s Growth Dynamic
Africa’s Growth Dynamic
Responsabilities
Responsabilities